Dit privacybeleid zal regelmatig worden aangepast aan de manier waarop wij uw persoonlijke gegevens verwerken of aan wijzigingen in de toepasselijke wetgeving.

1. WIE ZIJN WIJ

Société des Bains de Mer Ltd is een bedrijf uit Mauritius dat handelt onder de naam 
Hotel 20 Degres Sud.

Onze contactgegevens zijn als volgt :

• Société des Bains de Mer Ltd
• Hotel 20 Degrés Sud,
• Coastal Road, Pointe Malartic
• Grand Baie
• Phone number: +230 263 5000
• E-mailadres: privacy@20degressud.com

2. OUR PRIVACY STATEMENT

Hotel 20 Degres Sud respects your privacy and is committed to protecting your personal data. This Privacy Policy will inform you as to how we protect the personal data we process and control relating to you (“personal data”) and tell you about your privacy ri aware of our practices for processing your personal data.

Deze privacyverklaring is van toepassing op de persoonlijke gegevens die we over u verzamelen wanneer uonze website  bezoekt. 

Ons privacybeleid kan worden bekeken op onze website. 

IMPORTANT: Please read this Privacy Policy together with any other privacy policy or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and the purpose for which we are using your data. This Privacy Policy supplements the other notices and is not intended to override them. Please see the Glossary for the meaning of some of the terms used in this Privacy Policy.

3. USING OF PERSONAL DATA AND LEGAL BASIS

We will only use your personal data when the law allows us to and most commonly, in the following circumstances :

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interest (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

We will process your personal data for the purposes mentioned above based on your prior consent, to the extent such consent is mandatory under applicable laws.

IMPORTANT: Except for certain information that is required by law, your decision to provide any personal data to us is voluntary. U zult daarom niet worden onderworpen aan nadelige gevolgen als u niet uw persoonlijke gegevens aan ons wilt verstrekken, of u verzuimt deze gegevens te verstrekken wanneer daarom wordt gevraagd. However, please note that if you do not provide certain information, we may not be able to accomplish some or all of the purposes outlined in this Privacy Policy, in particular, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services available at our Hotel). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.

We will not use your personal data for purposes that are incompatible with the purposes for which we collected it, and of which you have been informed, unless it is required or authorized by law, or it is in your own vital interest (e.g. in case of a medical emergency) to do so.

We may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law. For example, in order to prevent fraud and other illegal activity, and for verification process of any online transaction or payment.

We gebruiken uw persoonlijke gegevens alleen wanneer dat nodig is voor specifieke doeleinden :

• Om u als nieuwe klant te registreren via ons online reserveringssysteem, de reserveringsbalie, het in- en uitchecken in onze hotels op basis van een contract met u en om te zorgen voor een op maat gemaakte ervaring op onze website.
• To manage our relationship with you which will include notifying you about changes to Privacy Policy (performance of a contract with you) and asking you to leave a review or take a survey (to comply with a legal and regulatory obligation). It’s also necessary for our legitimate interest (to keep our records updated and to study how customers use and appreciate our services.
• Om u in staat te stellen deel te nemen aan een prijstrekking, loterij of prijsvraag of om een enquête in te vullen, om een van onze brochures of deelnameformulieren voor sweepstakes te verstrekken, om u in staat te stellen in te schrijven op promotionele e-mails of nieuwsbrieven en om u in staat te stellen te profiteren van diensten van onze voorkeursdienstverleners van onze website (door uitvoering van een contract met u en noodzakelijk voor ons legitieme belang (om te bestuderen hoe klanten onze diensten gebruiken en waarderen, om ze te ontwikkelen en ons bedrijf te laten groeien).
• To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data). It’s necessary for our legitimate interest (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) and also to comply with a legal and regulatory obligation.
• To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you. It’s necessary for our legitimate interest (to study how customers use our services, to develop them, to grow our business and to inform our marketing strategy).
• Data-analyse gebruiken om onze website, diensten, marketing, klantenrelaties en ervaringen. It’s necessary for our legitimate interest (to define types of customers for services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy).
• To make suggestions and recommendations to you about goods or services that may be of interest to you. It’s necessary for our legitimate interest (to improve our service to you).
• To Marketing our products and services to you (unless you objected against such processing). It’s justified on the basis of our legitimate interest for ensuring that we offer the best possible service to you.

4. CATEGORIES OF DATA COLLECTED

We collect personal data of Hotel 20 Degres Sud employees, potential employees, customers, suppliers and service providers, shareholders, directors and website users. If the data we collect are not listed in this Privacy Policy, we will give individuals (when required by law) appropriate notice of which other data will be collected and how we will be using them.

Als u ons persoonsgegevens van een andere persoon(anders dan een kind) verstrekt, bent u er verantwoordelijk voor dat deze persoon op de hoogte is van de informatie in dit Privacybeleid en dat deze persoon u zijn/haar toestemming heeft gegeven voor het delen van de informatie met ons.

The personal data we collect includes :

• Identiteitsgegevens omvatten voornaam, meisjesnaam, achternaam, gebruikersnaam of vergelijkbare identificatiecode, burgerlijke staat, titel, geboortedatum, huwelijksverjaardag en geslacht.
• Contactgegevens bevat factuuradres, afleveradres, e-mailadres en telefoon
• Financiële gegevens omvat gegevens die nodig zijn voor het verwerken van betalingen en fraudepreventie, waaronder creditcard-/debetkaartnummers, betaalkaartgegevens inclusief beveiligingscodenummers en andere gerelateerde factuurgegevens, bankrekening- en betaalkaartgegevens.
• Transactiegegevens omvat gegevens over betalingen aan en van u en andere gegevens over diensten die u van ons hebt afgenomen.
• Technische gegevens (indien van toepassing) omvat internetprotocol (IP)-adres, uw inloggegevens, browsertype en -versie, tijdzone-instelling en locatie, browserplug-in types en -versies, besturingssysteem en platform en andere technologie op de apparaten die u gebruikt om toegang te krijgen tot 
  onze website
  .
• Profielgegevens (indien van toepassing) omvat uw gebruikersnaam en wachtwoord, door u gedane aankopen of bestellingen, uw interesses, voorkeuren, feedback en reacties op enquêtes.
• Gebruiksgegevens omvat informatie over hoe u onze website en diensten gebruikt en al uw voorkeuren voor de maaltijd, kamer, drankjes, alle diensten en alergieën.
• Marketing- en communicatiegegevens omvat uw voorkeuren voor het ontvangen van marketing van ons en onze derden en uw communicatievoorkeuren.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data, which will be used in accordance with this Privacy Policy.

We do not collect ‘sensitive personal data’ also known as Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

In limited cases where we do seek to collect sensitive data (for example your food preference, allergies, health conditions when using for example our SPA, and/or Fitness Center, or any of our leisure activities or facilities, current medication, any physical conditions that affect your mobility) we will do so in accordance with data privacy law requirements and/or ask for your explicit consent.

IMPORTANT: This website is not intended for children and we do not knowingly collect data relating to a child under the age of 18. By law, parents or guardians of the child have the obligation to provide data related to the child. In this case, we shall make every reasonable effort to verify using any reasonable means (including but not limited to any written supporting evidence) that the express consent has been given or authorised.

The above-mentioned categories of personal data have been obtained either directly from you (for example, when you provide information to sign up for a newsletter or register to comment on a forum website) or indirectly from certain third parties (for example, through our website’s technology). Such third parties include our affiliates, public authorities, public websites and social media, suppliers and vendors.

IMPORTANT: It is important that the personal data we hold about you is accurate and current. Please keep us informed and click , if your personal data changes during your relationship with us.

5. THIRD-PARTY LINKS

Het gebruik van Onze website kan links bevatten naar websites, plug-ins en applicaties van derden. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.

We do not control these third-party websites and are not responsible for their privacy statements. Wanneer je vertrekt onze website, raden we u aan het privacybeleid/de privacyverklaring te lezen van elke website die u bezoekt.

6. COLLECTING OF YOUR PERSONAL DATA

We use different methods to collect data from and about you including through:

• Direct interactions :

• You may give us your personal data when you fill in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
• book a stay at one of our Hotel;
• use and/or purchase services offered at the Hotel (for example, Spa, Boat House, etc);
• maak een account aan op onze website;
• subscribe to publications;
• request brochures or newsletters to be sent to you;
• enter a competition, promotion or survey;
• If you contact us, we may keep a record of that correspondence ;
• Any postings, comments or other content that you upload or post to on websites.

• Automated technologies or interactions

Terwijl je omgaat met onze website, kunnen we automatisch technische gegevens verzamelen over uw apparatuur, browsehandelingen en -patronen, verkeersgegevens . We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Zie onze 
cookiebeleid
 voor meer informatie.

• Third parties or publicly available sources

We may receive personal data about you from a third party.

7. COOKIES

If using our website, you can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

For more information about the cookies we use, please click

8. YOUR VISIT AT OUR HOTEL

We use closed circuit television (CCTV) images to provide a safe and secure environment for our guests, employees, suppliers and service providers and to protect our premises and property.

Our policy includes potential processing of your personal data through CCTV and access management systems in case such CCTV and access management systems are active.

The Company’s CCTV facility records images only. There is no audio conversations are not recorded on CCTV.

9. MARKETING PURPOSES

The source of our marketing data relates to the data and information collected through our direct interactions with you, or through our automated technologies.

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

10. RECIPIENTS

We do not share your personal data with any company outside Hotel 20 Degres Sud for marketing purposes, but should this be the case, we will get your express opt-in consent before we proceed.

In relation to the purposes for which we collected your personal data, we may have to share your personal data to :

• Werknemers van onze website of een van onze andere dochterondernemingen,
• Employees of our internal audit functions ;
• Interne derden zoals onze voorkeursdienstverleners (zoals leveranciers van IT-systemen en ondersteuning en andere dienstverleners) van wie we  nodig hebben:
• to respect the security of your personal data, and to treat it in accordance with the law, and
• not to use your personal data for their own purposes, and
• only to process your personal data for specified purposes and in accordance with our instructions.

We may require to share your personal data to external third parties :

• Our professional advisors that is our accountants, auditors, lawyers, insurers, bankers, and other outside professional advisors in all countries where Hotel 20 Degres Sud operates ;
• Any public or enforcement authority in Mauritius or elsewhere, or in case of a court, administrative or governmental order to do so.

11. RETAINING

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Identity Contact, Financial and Transaction Data) for ten (10) years or such number of years according to the applicable laws, after they cease being customers for tax and other judicial purposes.

Neem contact met onsop  voor meer informatie over bewaartermijnen voor verschillende aspecten van uw persoonlijke gegevens en om ons te vragen uw persoonlijke gegevens te verwijderen.

In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

12. TRANSFER

When sharing your personal data within Hotel 20 Degres Sud, whether this involves transferring your data outside the countries where Hotel 20 Degres Sud operates, we ensure your personal data is protected as per the applicable law requirements.

Whenever we transfer your personal data, we ensure a similar degree of security and protection is afforded to it. Voor meer informatie contact met ons opnemen.

13. PROTECT

We maintain organisational, physical and technical security measures to prevent your personal data from unauthorised access, alteration, disclosure, accidental loss, and destruction, and based on the nature of the personal data, to protect your personal data from the harm that may result in unauthorised access, alteration, disclosure, destruction of the data and its accidental loss.

We limit access to your personal data to those employees, agents, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We maintain procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Als u vragen hebt over dit Privacybeleid, inclusief verzoeken om uw wettelijke rechten uit te oefenen, kunt u   raadplegen.

IMPORTANT: You should understand that the open nature of the internet is such that information and personal data flows over networks connecting you to our systems without security measures and may be accessed and used by people other than those for whom the data are intended.

14. YOUR RIGHTS IN RESPECT OF MARKETING COMMUNICATIONS

You can exercise your right to prevent us from using your personal data for direct marketing by ticking certain boxes on the forms we use to collect your personal data, or by utilizing opt-out mechanisms in e-mails we send to you.

IMPORTANT : Your explicit consent will be required if you do not wish to receive any of our promotional offers and marketing communications from us.

In each case, you have not opted out of receiving that marketing, you will receive promotional offers from us. We may then use your Identity Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide, which services and offers may be relevant for you.

You will also receive marketing communications from us if you have requested information from us or purchased or made a booking with us, or if you provided us with your details when you entered a competition or registered for a promotion.

BELANGRIJK: U kunt ook te allen tijde het recht uitoefenen om uw marketingcommunicatie te beëindigen of om uw persoonlijke gegevens uit onze database te laten verwijderen door contact met ons opnemen . In such cases, we will retain minimum personal data (for example, personal data provided to us as a result of a booking or previous service experience at our Hotel to note that you opted out in order to avoid contacting you again. Alternatively, you may want to use this to inform us about your opt-out preferences.

15. RIGHTS IN RESPECT OF THE PROCESSING OF YOUR PERSONAL DATA

You have the right to, in the circumstances and under the conditions, and subject to the exceptions, set out in applicable laws :

• Verzoek om toegang tot uw persoonlijke gegevens (algemeen bekend als een “gegevenssubj verzoek”). This enables you to receive a copy of the personal da check that we are lawfully processing it.
• Correctie aanvragen van de persoonlijke gegevens die wij over u bewaren. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Verzoek om verwijdering van uw persoonlijke gegevens. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• Bezwaar maken tegen verwerking van uw persoonsgegevens wanneer wij ons beroepen op een gerechtvaardigd belang (of dat van een derde partij) en er iets met uw specifieke situatie is waardoor u bezwaar wilt maken tegen verwerking op deze grond omdat u van mening bent dat dit gevolgen heeft voor uw fundamentele rechten en vrijheden. You also have the right to object where we are processing your personal data for direct marketing In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
• Verzoek om beperking van de verwerking van uw persoonlijke gegevens. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
  (a) if you want us to establish the accuracy;data’s
  (b)where a our use of the data is unlawful but you do not want us to erase it;
  (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
  (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
• U kunt uw toestemming te allen tijde intrekken als we vertrouwen op toestemming om uw persoonlijke gegevens te verwerken. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.
• Recht omop elk moment een klacht in te dienen bij de Commissaris voor gegevensbescherming van Mauritius (DPC). If you are an EU citizen, you have the right to lodge a complaint with the regulatory authority of the country of your residence, work place or where the data breach has occurred.

IMPORTANT:

• Als u een van de bovenstaande rechten wilt uitoefenen of als u hierover opheldering wenst, neem dan contact met ons op.
• We zouden het op prijs stellen als we uw zorgen kunnen behandelen voordat u contact opneemt met de DPC of uw nationale regelgevende instantie, dus  neem in eerste instantiecontact met onsop .
• We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
• Pursuant to the GDPR, and if you are an EU Citizen, you have the right of portability that is the right to receive your personal data, which you have previously provided in a ‘commonly use and machine readable format’ and have the right to transmit that data to another controller, for so long as such rights do not violate any third party fundamental rights and freedom, and subject to such other exceptions set forth under the

16. GLOSSARY

• Toepasselijke wetgeving betekent voor het doel van dit Privacybeleid, de Wet Bescherming Persoonsgegevens, 2017 van Mauritius, en alle verordeningen die daaronder kunnen vallen, en met betrekking tot burgers van de Europese Unie, de wet van het land waar zij wonen voor het doel van de GDPR (zoals hieronder gedefinieerd).
• Biometrische gegevens betekent alle persoonsgegevens met betrekking tot de fysieke, fysiologische of gedragskenmerken van een persoon die zijn unieke identificatie mogelijk maken, met inbegrip van gezichtsopnamen of dactyloscopische gegevens.
• Toestemming betekent elke vrije, specifieke, geïnformeerde en ondubbelzinnige wilsuiting van een betrokkene, hetzij door een verklaring, hetzij door een duidelijke, bevestigende handeling, waarmee hij te kennen geeft ermee in te stemmen dat hem betreffende persoonsgegevens worden verwerkt.
• Voldoen aan een wettelijke of reglementaire verplichting betekent het verwerken van uw persoonsgegevens wanneer dit noodzakelijk is om te voldoen aan een wettelijke of reglementaire verplichting waaraan wij onderworpen zijn.
• Direct marketing betekent de communicatie van reclame- of marketingmateriaal dat gericht is aan een bepaalde persoon.
• Encryptie betekent het proces waarbij gegevens worden omgezet in gecodeerde vorm.
• GDPR betekent de Algemene Verordening Gegevensbescherming van de Europese Unie, die op 25 mei 2018 van kracht werd.
• Legitiem belang betekent het belang van ons bedrijf bij het uitvoeren en beheren van ons bedrijf om u de beste service en de beste en veiligste ervaring te kunnen bieden. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interest. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). U kunt meer informatie krijgen over hoe wij ons legitieme belang afwegen tegen de mogelijke gevolgen voor u met betrekking tot specifieke activiteiten door contact met ons opnemen.
• Uitvoering van een contract betekent de verwerking van uw gegevens wanneer dit noodzakelijk is voor de uitvoering van een contract waarbij u partij bent of om op uw verzoek stappen te ondernemen voordat u een dergelijk contract aangaat.
• Persoonlijke gegevens, of persoonlijke informatie betekent alle informatie over een persoon aan de hand waarvan die persoon kan worden geïdentificeerd. It does not include data where the identity has been removed (anonymous data).
• Verwerking betekent een bewerking of een geheel van bewerkingen met betrekking tot persoonsgegevens of een geheel van persoonsgegevens, al dan niet uitgevoerd met behulp van geautomatiseerde procedés, zoals het verzamelen, vastleggen, ordenen, structureren, bewaren, bijwerken, wijzigen, opvragen, raadplegen, gebruiken, verstrekken door middel van doorzending, verspreiden of op enigerlei andere wijze ter beschikking stellen, samenbrengen, met elkaar in verband brengen, beperken, wissen of vernietigen van gegevens.
• Pseudonimisering means the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information and the additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed.
• Derde betekent een andere persoon of overheidsinstantie dan een betrokkene, een voor de verwerking verantwoordelijke, een verwerker of een persoon die, onder rechtstreeks gezag van een voor de verwerking verantwoordelijke of verwerker, gemachtigd is om persoonsgegevens te verwerken.
• Verkeersgegevens betekent alle gegevens met betrekking tot een communicatie door middel van een computersysteem en gegenereerd door het systeem dat deel uitmaakt van de communicatieketen, met vermelding van de comm-route, tijd, datum, omvang, duur of het type van de onderliggende dienst.